OTB strives at keeping their network members working. When a client asks for a specific service that we cannot provide, we always refer one of our associates or one of our clients services first. That’s why it is so important to be part of a business tribe, part of the community and work with others businesses around you. Referrals can be one of your top profit providers. Keeping up with your competitors can be a major plus in making or breaking a business relationship. When a client asks for something you cannot provide, be sure that giving them a great referral will make you stand out as one who truly cares about their needs.
On the Bus Productions keeps strong ties with the other music studio‘s in the area. As a matter of fact, they are listed as our Affiliates on our Contact Page! We understand how important it is for our customers to get exactly what they are looking for; and if we can’t provide it we want to be the ones to refer them to someone who can give them exactly what they are looking for and will offer them the same quality service that we do.
Our customers are always asking about the other services that we offer because we are a company that strives to meet the need of the customer. If we can’t do it now, we will figure out how to get it done. Sometimes that means buying new studio equipment, a new software program, taking a class or researching for hours asking God of Internet for answers… of course we mean Google… But that time we spend perfecting our business services is completely worth it’s weight in gold. Because the next time someone asks us for help on that topic, we are prepared to do the job or know someone who can get it done right.
The other side of referrals is the follow-up. Never be shy to ask your customer how the referral worked out for them. You may be surprised! Business owners expect good customer service. They know they give their very best so why wouldn’t they? Finding out how your affiliates are working out is the best way to ensure the list of referrals you offer are the very best. Don’t leave them with a bad taste in their mouths… Talk to them about their experience and make sure they were pleased. You can deliver this feedback to your affiliates as well. It will help them build and perfect their business practices.
Our clients deserve the very best, don’t yours? Give a customer what they need and they will always come back. Be the number one contact in your community by offering real customer service by delivering services your customers need. Don’t simply be a vendor, be a resource. Encourage them to find exactly what they are looking for in your community. It will make you their friend and confident… a great place to be for someone who something to sell.
- First Rule in Customer Service: Talk to Your Customers (shoretelsky.com)
- Improve Customer Service with Social Web Media
- 3 Elements of Excellent Customer Service (theglobaldispatch.com)